Forge Flooring & Epoxy Terms & Conditions

The following terms and conditions apply to and are incorporated into the estimates unless expressly modified or excluded in writing by Forge Flooring & Epoxy LLC (hereby referred to as the "Contractor"). The person(s) named on the estimate who agree to be bound by this Agreement will hereby be referred to as the “Client".

WHEREAS, the Contractor is engaged in the business of offering flooring services; and

WHEREAS, the Client desires to retain the services of the Contractor to render services conforming to the Client’s design and direction according to the terms and conditions herein.

NOW, THEREFORE, in consideration of the mutual covenants and promises made by the parties hereto, the Contractor and the Client (individually, each a “Party” and collectively, the “Parties”) covenant and agree as follows:

CONTRACT ACCEPTANCE & CANCELLATION TERMS
By signing this estimate, the Client agrees to enter into a legally binding contract with Forge Flooring & Epoxy LLC (the "Contractor") for the scope of work and services described herein. This Agreement becomes effective immediately upon signature and shall govern all related services and obligations between the Parties.

Should the Client choose to cancel this Agreement for any reason, the Client understands and agrees that any deposit paid is non-refundable and will be forfeited in full. If the deposit has not yet been paid at the time of cancellation, the Client remains legally obligated to remit the full deposit amount to the Contractor immediately upon notice of cancellation. This deposit is considered compensation for time, administrative efforts, preparation, and scheduling reserved exclusively for the Client’s project.

The Contractor reserves the right to cancel this Agreement at any time prior to the start of work if unforeseen circumstances or issues prevent the Contractor from completing the project as agreed. In such instances, any deposit received will be refunded to the Client in full, and neither Party shall have any further obligation under this Agreement. 

COMMENCEMENT OF WORK WITHOUT SIGNED CONTRACT

In the event that the Client does not sign the estimate or contract but permits Forge Flooring & Epoxy to begin work, such permission shall constitute full acceptance of the estimate provided and agreement to all terms and conditions outlined herein. By allowing work to commence, the Client acknowledges and agrees to be bound by these terms as if the estimate or contract had been formally executed.

SCOPE OF WORK

The contract documents shall contain the estimate, the specification plans, and any other document referred to in the estimate. Only the items on the estimate specification are included, and all works are due for payment. The Client is responsible for obtaining any necessary planning permission or permitting for the works and fulfilling statutory requirements should they be required.

ESTIMATE

The Contractor reserves the right to increase the value of the contract due to changes in design or materials by the Client after execution of the contract, which may result in change order fees. If the labor and/or materials projected on the estimate require more labor and/or materials to complete the job, the final invoice will reflect the actual labor and/or materials used for the job. See section on Change Orders. Acceptance of the estimate involves acceptance of these terms and conditions of the contract documents. This represents a binding contract between the parties. Any attempt to cancel by the Client will involve the Client being liable to cancellation fees including forfeiture of full deposit and any loss of expenses  or cost of materials already purchased or incurred as a result, at the discretion of the Contractor.

DEPOSIT

All deposits made to Forge Flooring & Epoxy LLC are non-refundable unless the job is permanently canceled and forfeited by Forge Flooring & Epoxy LLC. Rescheduling of the job by Forge Flooring & Epoxy LLC does not constitute cancellation or forfeiture.

If the customer cancels the job for any reason, the deposit remains non-refundable. The deposit secures the scheduled project date and covers administrative, planning, and material preparation costs. By submitting a deposit, the customer acknowledges and agrees to this policy. Deposits are due at time of signing estimate. Deposits can be mailed to the address listed on the estimate or sent via Zelle to Info@ForgeYourFloor.com

SCHEDULING

All jobs must be scheduled and commenced within 90 days of signing the estimate. Delays caused by the customer beyond this timeframe may result in additional charges due to fluctuations in labor and material costs.

Forge Flooring & Epoxy LLC reserves the right to adjust the final project price if the customer’s delay leads to increased expenses for labor, materials, or other necessary resources. Customers are encouraged to schedule their projects promptly to avoid potential cost adjustments.

By signing the estimate, the customer acknowledges and agrees to this policy.

RESCHEDULING

Customers agree to provide Forge Flooring & Epoxy LLC with at least 72 hours' notice if they need to reschedule a job. This courtesy allows Forge Flooring & Epoxy LLC to offer the available time slot to other customers and properly notify our crews of any schedule changes.

Failure to provide at least 72 hours’ notice will result in a $300 rescheduling fee, which will be added to the final bill.

PRIVACY POLICY

https://forgeyourfloor.com/privacy-policy

SALES TAX

Sales Tax will be added to materials purchased by the Contractor and delivered to the Client. Sales Tax is calculated on the final amount of materials purchased by the Contractor and will be reflected on the final invoice.

DELAY/DISRUPTION

The Contractor undertakes to use all reasonable endeavors to complete the work within a reasonable time or by a specific date if agreed. Under no circumstances shall the Contractor incur any liability to the Client for any untimely performance. The Contractor shall not be held responsible for any delays caused by weather which makes contract execution impossible.

DELAY/DISRUPTION/NO-SHOW BY CLIENT FEE

Rescheduling Without Notice or Job Site Inaccessibility
In the event that the contractor's crew arrives at the job site and:

• No one is present to grant access,
• The client has not provided at least 24 hours' notice to reschedule the appointment, or
• The job site is inaccessible due to circumstances such as items left in the garage, blocked access to the work area, or similar conditions preventing work from commencing,
• the client will be charged a $250 delay/disruption/no-show fee and a $300 rescheduling fee to reschedule the job.

WAITING TIME CHARGES

If the client is able to arrive on-site after a missed or forgotten appointment to grant access to the crew, a $50 per half-hour fee will apply for any time the crew is left waiting beyond the scheduled start time of the installation.

These fees are non-negotiable and will be added to the final invoice. To avoid additional charges, clients are advised to ensure the job site is prepared, accessible, and to notify the contractor promptly if a reschedule is required.

REPAIRS

Contractor will perform repairs to existing concrete surfaces for the Client if listed on estimate. Repairs on cracking, spalling, pitting, unevenness, areas missing concrete, or other damage are cosmetic only and not warranted as structural solutions. While The Contractor will strive for a cosmetically appealing and functional floor, complete elimination of visible damage may not be possible due to the material's condition and severity of issues. The Contractor will use their best judgment to balance cosmetic improvement and functionality. The Client acknowledges that heavily damaged areas may still show imperfections, such as color or texture variations, after completion.

MAINTENANCE AFTER COMPLETION

The Contractor undertakes to execute the scope of this contract. The proper maintenance of the site, however, passes to the Client upon practical completion unless otherwise agreed in writing. Practical completion is deemed to take place as specified by the Contractor.

LIABILITIES

The Contractor accepts no liability for any negligent act, omission, or any default under this contract unless specifically agreed in writing. The appearance of finished features is at the discretion of the Contractor unless agreed in writing by the Client or agent prior to the start of works. Where a written specification for the appearance of a feature is provided to the Contractor, it is the responsibility of the Client or agent to request a small sample of the finished works prior to the start of that specific feature. The Contractor is not liable for any works necessary as a consequence of such an omission. This applies to both Client and Agent.

PROMOTION

The Client hereby authorizes the Contractor to take photographs of the Client’s property for the use of promoting the Contractor’s services at the Contractor's discretion and grants the Contractor the sole right in the intellectual property of any such photographs.

INDEMNIFICATION

The Client agrees to indemnify, defend, and protect the Contractor from and against all lawsuits and costs of every kind pertaining to the Contractors services, any false information delivered by the Client pertaining to the property, or failure to deliver relevant information by the Client.

CHANGE ORDER

No modification of this Agreement shall be valid unless in writing and agreed upon by both Parties. An additional estimate will be provided to the Client for approval of the Change Order prior to the work being performed. An approved estimate from the Client is required before the additional work can be performed.

PAYMENT METHODS

We offer two main payment methods for services:

Paper Check: Paper checks can be made out to “Forge Flooring & Epoxy” and given directly to the crew foreman upon completion of work.

Cash: Cash may be given directly to the crew foreman upon completion of work

LATE PAYMENT

All invoices are “Due On Receipt”. If any balance due grows beyond 15 days past due, A 20% late fee is assessed before being placed with a third-party collections firm at 30 days past due. After it is forwarded to collections, an additional 50% fee will be added to the balance due, with 1% daily interest, reporting to the three major agencies, as well as reasonable attorney's fees and court costs, should those be necessary. At that point, all communication regarding your account, and any subsequent payments, will be through our legal team or collections agency.

RETURNED CHECKS

Returned checks will be subject to a $100.00 fee. Additionally, you may be required to pay in the form of a money order or certified bank check only.

FORCE MAJEURE

The Contractor shall not be liable for any failure to perform its obligations under this Agreement if such failure results from circumstances beyond the Contractor’s reasonable control, including but not limited to acts of God, war, natural disasters, or labor strikes.

CLARIFICATION OF DISPUTE RESOLUTION

Before escalating to the need for repayment and fees, disputes will be addressed through mediation or arbitration steps, providing a structured approach to resolving issues amicably.

DISPUTE RESOLUTION

All disputes arising out of or relating to this agreement, including any legal action, shall be governed by the laws of the State of Pennsylvania and resolved exclusively in Beaver County, Pennsylvania. The Client and Contractor agree to submit to the jurisdiction of the courts located in Beaver County, Pennsylvania, for the resolution of any disputes.

LOOSE FLAKE

Forge Flooring & Epoxy takes great care to maintain a clean and controlled workspace. However, due to the nature of our flake broadcast application method, it is possible for some loose flake to extend beyond the immediate work area. Clients may occasionally notice errant flake in the garage, outside of the garage, or—particularly in the case of patio borders and stair applications—some minor overflow in nearby landscaping beds or lawn areas. While our team performs thorough cleanup, complete containment of all flake is not always feasible. Any remaining loose flake is cosmetic only and will naturally blow away or be washed away by rain over time. This is a normal byproduct of the installation process and does not affect the quality or durability of your finished floor.

POST INSTALL CURE TIMES & USAGE RESTRICTIONS

To ensure proper curing and long-term performance of your floor, the following restrictions must be strictly followed:

• Do not walk on the floor for at least 24 hours after installation.
   
• Do not place any items or furnishings on the floor for at least 36 hours.
   
• All items must be lifted and placed, not dragged or rolled across the surface.
   
• Do not drive or park vehicles on the floor for a minimum of 72 hours.
   

Failure to follow these timelines may result in damage to the coating and will void all applicable warranties.

MESSAGING

FORGE FLOORING & EPOXY will use Text Messaging to Contact Customers about appointment reminders, etc. Message and data rates may apply.'
The terms and conditions should include instructions for users on how to unsubscribe from messages and how to obtain help. For example, add a section stating: 'To stop receiving messages, text STOP to 724-495-0601. For assistance, text HELP to 724-495-0601.' Users will receive appointment reminders and occasional promotional offers, approximately once a month.'

WARRANTY

Forge Flooring & Epoxy LLC (“Contractor”) provides a limited warranty as detailed on our website and in documentation provided to the Client. This warranty applies only to projects where Contractor supplies all materials and performs the installation according to industry standards.

WARRANTY EXCLUSIONS & LIMITATIONS

• Contractor does not provide any warranty—express or implied—on projects involving Client-provided materials. This includes, but is not limited to, any issues related to product quality, floor finish, durability, adhesion, repairs, or any other defects arising from the use of non-Contractor-supplied materials.
• The warranty does not cover damage or deterioration resulting from improper maintenance, environmental factors, chemical exposure, excessive moisture, or normal wear and tear.
• Any modifications, repairs, or alterations made by a third party void the warranty.
• Warranty claims must be submitted in writing within the designated warranty period, along with documentation of the issue.

For full warranty terms, conditions, and exclusions, please refer to the detailed warranty policy available on our website at ForgeYourFloor.com or request a copy from our team.